Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hoorainstrend@gmail.com

  Q: Is COD (Cash on Delivery) available?

Ans: Yes

  Q: How long will it take for my items to arrive?

Ans: It will usually take minimum 2 to maximum 6 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

  

Q: What are your delivery charges ? 

Ans: We charge a flat rate of 200 for shipping across Pakistan.

 

Q: Do you provide a refund or return in case I face any issue with the product?

Ans: Yes, we have our simple 5 days return and refund policy. Please check that in our policy section.

  Q: How long will it take to receive a tracking number?

Ans: It will usually take between 1-2 business days.

  Q: Will I receive a confirmation number when I place my order?

Ans: Yes, all customers will receive confirmation after placing their orders (NOTE: Please contact us if you don't receive one within 12 hours)

 Q: Who can I contact if I have a problem with my order?

Ans: All inquiries can be forwarded to hoorainstrend@gmail.com

  Q: How can I pay?

Ans:  We accept Cash on Delivery (COD) and online payment in the form of Debit Cards & Credit Cards from Visa & Mastercard. Please make sure that internet banking is available on your card.

  Q: Is Checkout on this site safe and secure?

Ans: You can be absolutely sure that all purchases here are safe and secure. 

 Q: How to cancel my order?

Ans: In the event you wish to cancel your order, please contact us at hoorainstrend@gmail.com

 If the order has already shipped, we would be unable to stop the package.